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Submitted Emails Lack Returns, Lines Run Together

 
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DRCanalWatch



Joined: 08 Jul 2015
Posts: 5

PostPosted: Tue Dec 22, 2015 7:20 pm    Post subject: Submitted Emails Lack Returns, Lines Run Together Reply with quote

I designed a form for a client's new website. It was working, but they have reported that while they receive submissions, what had been separate items separated by a return, are now several items on one line, separated by a space.

In other words instead of getting:

Item 1 Answer 1
Item 2 Answer 2
Item 3 Answer 3

They get:

Item 1 Answer 1 Item 2 Answer 2 Item 3 Answer 3

This is just happening in one section. They have made modifications since I handed it off, but I don't see anything specific that accounts for why this is.

Any ideas?

Thanks!
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Dec 23, 2015 4:58 am    Post subject: Reply Reply with quote

Occasionally an email client will remove returns thinking that they are extraneous. Usually it will add a message to the email stating that it has done this. I would dig into your settings for the email client, as this is most likely the problem.

Nick Ladd
myContactForm.com
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DRCanalWatch



Joined: 08 Jul 2015
Posts: 5

PostPosted: Sun Jan 24, 2016 11:16 am    Post subject: Reply with quote

Why would the email client be causing this issue? More importantly, how does one fix that? Since the issue is caused in one of the three forms that we receive, wouldn't it be changed within the form somehow? Please explain -- thanks!!
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Jan 25, 2016 3:28 am    Post subject: Reply with quote

LHSNJ wrote:
Why would the email client be causing this issue? More importantly, how does one fix that? Since the issue is caused in one of the three forms that we receive, wouldn't it be changed within the form somehow? Please explain -- thanks!!


Some email clients do this thinking that they are removing extraneous line breaks. I have personally seen this in Microsoft Outlook.

This post on Microsoft's website shows how to disable:

https://support.microsoft.com/en-us/kb/287816

Nick Ladd
myContactForm.com
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