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Cannot Change Subject Line in Auto Response Email

 
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elizabethtoney



Joined: 08 Apr 2013
Posts: 3

PostPosted: Fri Jun 13, 2014 7:39 am    Post subject: Cannot Change Subject Line in Auto Response Email Reply with quote

We have changed the subject line in the auto response email according to the instructions on your site. It shows the new subject line in the setup. However, auto reponse emails continue to have the old, incorrect subject line.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Jun 16, 2014 2:28 am    Post subject: Reply Reply with quote

Good Day,

This is the only setting that controls this. Please double check that you are editing the correct form within the admin panel.

Nick Ladd
myContactForm.com
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rwalden492



Joined: 26 Jan 2011
Posts: 4

PostPosted: Mon Oct 13, 2014 4:48 am    Post subject: Nick I am having the same problem Reply with quote

Nick ... this person posted in June about changing the reply subject line in the setup for my form but it DOESN'T CHANGE IT in the E-MAILS being sent... I am having the same problem. I've double checked the configurator and it IS changed there but when a form reply e-mail comes it has a different subject (from the original copied form I used to create this one). Suggestions?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Oct 15, 2014 2:51 am    Post subject: Re: Nick I am having the same problem Reply with quote

rwalden492 wrote:
Nick ... this person posted in June about changing the reply subject line in the setup for my form but it DOESN'T CHANGE IT in the E-MAILS being sent... I am having the same problem. I've double checked the configurator and it IS changed there but when a form reply e-mail comes it has a different subject (from the original copied form I used to create this one). Suggestions?


The settings configuration appears to be working (I just tested it). It is likely that the code on your live site is associated with a form that is different than the one that you are changing the settings for in the control panel. If you could kindly provide me with the following, I will be able to verify:

1. The exact name of the form that your are editing in the control panel.
2. The URL of the live form on your web site.
3. The subject that you would like the auto responder to have.

Nick Ladd
myContactForm.com
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