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Attachment Issue with Outlook 2013

 
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careersplus



Joined: 08 Aug 2006
Posts: 1

PostPosted: Thu Dec 12, 2013 4:16 pm    Post subject: Attachment Issue with Outlook 2013 Reply with quote

I have been troubleshooting an issue with attachments in Outlook 2013 for about a week now, and have concluded that the issue is starting with form submissions using the File Attach field on your forms. We receive Word Document attachments and they all come through scrambled with strange encoding in Outlook. They open fine with our main email provider, but when transferred to Outlook, it's almost as if the encoding on your end is creating an issue. This only happens when using your form. We are able to open all other attachments from other sources fine with Outlook, just cannot only when the attachments are submitted through your system. We have narrowed it down to this. Please advise immediately as our business relies on attachments on your forms, and we will have to pursue another service within 24 hours if this issue isn't resolved.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Fri Dec 13, 2013 4:24 am    Post subject: Reply Reply with quote

What is the character set being used / declared on your site? If it is opening correctly in other email clients, then I tend to think it is likely a bug with Outlook.

Nick Ladd
myContactForm.com
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