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Form recieved all jumbled and answers out of order

 
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uacadmin



Joined: 31 Aug 2009
Posts: 9

PostPosted: Wed Jan 25, 2012 2:40 pm    Post subject: Form recieved all jumbled and answers out of order Reply with quote

I am receiving the form, but everything is jumbled and in one giant paragraph.

The question might not have its answer for three lines down the paragraph so it is hard to follow and your not sure on yes and no questions which one is for which question.

I can email to tech support if needed.

Thanks
Brian
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2685

PostPosted: Wed Jan 25, 2012 7:39 pm    Post subject: Reply Reply with quote

Please read the following FAQ:

http://www.mycontactform.com/faq.php?fiddet=161&ptid=6&stid=0

Nick Ladd
myContactForm.com
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uacadmin



Joined: 31 Aug 2009
Posts: 9

PostPosted: Wed Jan 25, 2012 9:33 pm    Post subject: Reply with quote

They don't have that in my emailed forms?

I did make the adjustment so forms will be emailed as a PDF file now, will that fix the problem?

Thanks
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mycontac
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Joined: 31 Dec 2003
Posts: 2685

PostPosted: Thu Jan 26, 2012 8:43 am    Post subject: Reply with quote

uacadmin wrote:
They don't have that in my emailed forms?

I did make the adjustment so forms will be emailed as a PDF file now, will that fix the problem?

Thanks


Try changing the format of the emails to text. This is found under Edit > Basic Form Information.

What software are you using to check the messages?

Nick Ladd
myContactForm.com
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uacadmin



Joined: 31 Aug 2009
Posts: 9

PostPosted: Thu Jan 26, 2012 9:35 am    Post subject: Reply with quote

Check it and already set to plain text so?


I use Outlook, but it has always worked fine until recently

Will PDF switch help?
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mycontac
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Joined: 31 Dec 2003
Posts: 2685

PostPosted: Thu Jan 26, 2012 9:21 pm    Post subject: Reply with quote

uacadmin wrote:
Check it and already set to plain text so?


I use Outlook, but it has always worked fine until recently

Will PDF switch help?


Try switching the format to HTML. The PDF should be readable, but doesn't really solve the initial problem. You might try using a new version of the email client, or using an email client such as Thunderbird (which is free).

Nick Ladd
myContactForm.com
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uacadmin



Joined: 31 Aug 2009
Posts: 9

PostPosted: Thu Jan 26, 2012 9:53 pm    Post subject: Reply with quote

will try HTML and let you know
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