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Form Data Not Saved

 
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star2008



Joined: 30 Dec 2007
Posts: 10

PostPosted: Mon May 30, 2011 9:02 am    Post subject: Form Data Not Saved Reply with quote

This happened one time that I know of, hopefully not more. A registrant completes the registration form and submits it and receives the auto-responder notification. But his data is not saved, and I do not receive the auto-email. Seems random as other registrants are saving data just fine.

The one I know of that did not work happened on Sat May 28 at 7:10 am.

Can you explain how this happens and how to prevent it? Thank you.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2720

PostPosted: Tue May 31, 2011 6:28 am    Post subject: Reply Reply with quote

This sounds like a spam-filtering issue. The only other possible cause is if the message was sent at the precise minute that we initiating a database backup on our system.

Nick Ladd
myContactForm.com
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star2008



Joined: 30 Dec 2007
Posts: 10

PostPosted: Tue May 31, 2011 1:08 pm    Post subject: Re: Reply Reply with quote

It's certainly not a spam issue, as the registrant's data did not post into the myContactForm database. I'm *hoping* that it was just a rare glitch during your backup, as the only reason I found out was that the registrant contacted me on another subject via e-mail and I noticed that I did not have his registration data even though he had received the auto-response. Thank you.
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