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Couldn't Execute Message Query
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Otherworlder1



Joined: 20 Nov 2008
Posts: 5

PostPosted: Fri Aug 28, 2009 9:11 am    Post subject: Happy forms are working again but... Reply with quote

It's absolutely imperative that when these types of situations occur that customers are kept informed as to the progress of resolution. The majority of users are small businesses and as such, rely on this registration information to grow their business and make money. While my company is not small, I have at least 60 forms on our site which rely on your service.

The forms and company you have created are wonderful, cost effective and provide a level of data capture that may be impossible for businesses to enjoy otherwise. But in order to ensure good customer service, it is imperative that a process be put into place which outlines resolution steps.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2713

PostPosted: Fri Aug 28, 2009 11:08 am    Post subject: Update Reply with quote

Good Day,

In the early morning hours (PST) of Friday August 28 2009 our service experienced an unexpected daabase problem. The problem was discovered and has been fixed. Unfortunatley, due to the nature of the issue, it took several hours to fix. In addition, we have researched the source of the issue and taken measures to prevent it's future occurance.

As with all Internet applications, myContactForm.com is subject to service outages. We have an extremely good track record of providing consistent uptime, and strive to maintain an extremely reliable service. Our systems are monitored 24 hours a day, 365 days a year so that problems can be quickly discovered and fixed.

We apprceciate your continued support and business.

Sincerely,

Nick Ladd
myContactForm.com
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star2008



Joined: 30 Dec 2007
Posts: 10

PostPosted: Tue May 11, 2010 1:33 pm    Post subject: "Couldn't Execute Message Query" Reply with quote

Two of our cusomers experienced this problem today. They received the error message, and the confirmation e-mail, but their form data was not saved. One was at 7:05 EST; don't know the other.

Is this a glitch that is passed, or do I need to be more vigilant for awhile? Thank you.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2713

PostPosted: Thu May 13, 2010 5:55 am    Post subject: Re: "Couldn't Execute Message Query" Reply with quote

star2008 wrote:
Two of our cusomers experienced this problem today. They received the error message, and the confirmation e-mail, but their form data was not saved. One was at 7:05 EST; don't know the other.

Is this a glitch that is passed, or do I need to be more vigilant for awhile? Thank you.


This was a temporary glitch, unrelated to the other messages in the forum topic. It appears to have been a one-off occurrence.

Nick Ladd
myContactForm.com
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