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html code appearing in emails

 
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vipbuddies



Joined: 27 Jan 2008
Posts: 3

PostPosted: Fri Nov 06, 2009 1:40 pm    Post subject: html code appearing in emails Reply with quote

I have created a form with some html (font color, bold, etc.). The form on my website reflects the code...it looks good. Unfortunately, the auto respond messge, and other relative emails...includes the actual html coding in the email...alongside the relevant text.

How do I eliminate the code from appearing in the form...so that my customers don't see it? It's making the form look very unprofessional.

Thank you,
Carol
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2720

PostPosted: Sat Nov 07, 2009 7:48 am    Post subject: Reply Reply with quote

I can't think of any reasons that this would occur, unless you have included HTML within the predefined answer for the form. Please post the URL and I will take a look.

Nick Ladd
myContactForm.com
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vipbuddies



Joined: 27 Jan 2008
Posts: 3

PostPosted: Sat Nov 07, 2009 1:29 pm    Post subject: Here's the URL Reply with quote

Here's the location of the form:

http://www.wowbustrips.com/reservationform.html
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2720

PostPosted: Mon Nov 09, 2009 7:41 am    Post subject: Reply Reply with quote

Good Day,

The issue is that your have included HTML within the configuration for your form question. Specifically, the 'Desired Bus Trip' question has HTML included with it:

Code:
<b><font color=#ff0000>Desired Bus Trip:</b></font color>


Our system looks at this and simply reproduces it when sending the message. Your email client cannot interrupt this HTML and thus shows it as text.

Please remove the HTML from the question above, and it will display in the emails correctly. If you desire this question to be red on your website, you will need to simply change the text color for this specific question using an external HTML editor.

Nick Ladd
myContactForm.com
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