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Contact messages not being delivered

 
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jdetc



Joined: 18 Jan 2008
Posts: 7

PostPosted: Tue Aug 04, 2009 12:21 am    Post subject: Contact messages not being delivered Reply with quote

We are not receiving messages from this contact form, either in the myContactForm inbox or ours ...

1. location of form: http://www.outdoorlivingtablecloths.com/oltz/index.php?main_page=product_info&cPath=6&products_id=10
2. name of form: oltcustom

This form shows up correctly on the web page and the entire HTML code is posted correctly in the Zen Cart admin section. We have another form on the website, and messages come through with no problem.

We are most appreciative of any help that you can give us ... judy
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2714

PostPosted: Tue Aug 04, 2009 8:45 am    Post subject: Reply Reply with quote

Good Day,

The problem is that you have inserted the myContactForm.com code within an already open form tag. If you look at the HTML source for the page you will find the following line of code:

Code:
<form name="cart_quantity" action="http://www.outdoorlivingtablecloths.com/oltz/index.php?main_page=product_info&amp;cPath=6&amp;products_id=10&amp;action=add_product" method="post" enctype="multipart/form-data">


I am not sure the purpose of this code within your web site, but since the myContactForm.com has been added before the above form tag is being closed it is rendering the form non-functional. Instead of submitting the form data to the myContactForm.com script for processing, it is sending it to the 'action' URL of the above form tag.

In order to solve this, you need to close the above form tag before inserting the myContactForm.com code. This can most likely be solved by adding a </form> directly before the myContactForm.com code.

Nick Ladd
myContactForm.com
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jdetc



Joined: 18 Jan 2008
Posts: 7

PostPosted: Tue Aug 04, 2009 9:06 am    Post subject: contact forms NOW being delivered Reply with quote

That appears to be the solution ... many thanks!!

judy
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