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ERROR MESSAGE WHEN SUBMITTING

 
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thebeadgarden



Joined: 08 Jul 2008
Posts: 2

PostPosted: Tue Mar 03, 2009 10:58 am    Post subject: ERROR MESSAGE WHEN SUBMITTING Reply with quote

Customers are receiving the following when trying to submit our form:

* The user who this form belongs to has been suspended.

The form is located at:
https://www.thebeadgarden.com/classregistration.htm

Can you please tell me what is going on and how we can correct it??

Thanks!!
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thebeadgarden



Joined: 08 Jul 2008
Posts: 2

PostPosted: Tue Mar 03, 2009 12:52 pm    Post subject: Reply with quote

Ok, found out why we are getting this ERROR message... we collect CC info on the form, which is a violation of TERMS OF USE, however, we also purchased a SSL Certificate from our host, hence the HTTPS. Wouldn't this solve any security issues that Mycontactform form might have...

Please advise.

Thanks!!
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Tue Mar 03, 2009 1:29 pm    Post subject: Reply Reply with quote

thebeadgarden wrote:
Ok, found out why we are getting this ERROR message... we collect CC info on the form, which is a violation of TERMS OF USE, however, we also purchased a SSL Certificate from our host, hence the HTTPS. Wouldn't this solve any security issues that Mycontactform form might have...

Please advise.

Thanks!!


The SSL certificate DOES NOT secure the form. Credit card information must never be sent via email because ALL email is sent in plain text. The SSL certificate only encrypts the data from web browser to server. It DOES NOT encrypt the data once it leaves the web server in form on an email. This is why sensitive data must never be sent via email.

Nick Ladd
myContactForm.com
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