Back to myContactForm.com - Easy email form creation and processing for your web site
myContactForm.com - Help Forum Forum Index myContactForm.com - Help Forum
Have a question that you need answered about myContactForm.com? Post it on this message board but first search this forum and read out FAQ to ensure it has not already been answered. This is not a board to post links to your site! SPAM will be deleted!
 
   Search MessagesSearch Messages
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Filled out forms delivered a day later

 
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Bug Reports
View previous topic :: View next topic  
Author Message
k10591



Joined: 28 Feb 2008
Posts: 4

PostPosted: Wed Feb 25, 2009 6:28 pm    Post subject: Filled out forms delivered a day later Reply with quote

I have had 3 customers fill out forms which were not received in my e-mail till 24 hours later. This is devastating to customer service.

I am appalled that I'm paying for this service and there's no way to directly contact support.
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Thu Feb 26, 2009 1:45 pm    Post subject: Reply Reply with quote

It sounds like your email provider is delaying the messages to verify that they are not spam. They essentially reject the initial message that we send and then wait for my email server to try again. The problem with this practice is that most web servers wait 24 hours to try again in order to prevent excessive load on the server.

All emails are initially sent within 30 seconds of the form being submitted.

Nick Ladd
myContactForm.com
Back to top
View user's profile
bradwentzel



Joined: 25 Dec 2008
Posts: 4

PostPosted: Sun Mar 01, 2009 11:07 pm    Post subject: I had the same problem last week, turned out to be Yahoo Reply with quote

When I called Yahoo to add mycontactform.com to the white list, they admitted that they had latency in their email early last week.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Bug Reports All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB 2.0.11 © 2001, 2002 phpBB Group