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Download from Message Center - fields missing

 
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smhsptc



Joined: 30 Jan 2007
Posts: 2

PostPosted: Sun Mar 18, 2007 8:09 am    Post subject: Download from Message Center - fields missing Reply with quote

There appears to be a bug in the parsing mechanism for Download from Message Center - There are fieds captured on the submitted form that do not appear in the exported file - I have tried all formats, but really want Excel. When non-required fields are not filled in, the download gets reqlly wierd and data fields are randomly asigned to a header.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Mar 20, 2007 8:04 am    Post subject: Reply Reply with quote

Thank you for pointing this out. I will look into it, but unfortunately cannot address it until our next software update (1-2 months).


Regards,

Nick Ladd
myContactForm.com
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smhsptc



Joined: 30 Jan 2007
Posts: 2

PostPosted: Thu Mar 22, 2007 6:45 pm    Post subject: Download from Message Center - fields missing Reply with quote

Nick - the download and capture mechanism is why I purchased this product. I need to be able to load these to my database without having to guess at which field belongs where and I know that all fields will not be filled in by the submitter.

Is there a work-around?

Thanks,
Gary
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Mar 26, 2007 8:36 am    Post subject: Reply Reply with quote

The only work-around would be to recreate the form.

Nick Ladd
myContactForm.com
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StyxandStones



Joined: 06 Sep 2005
Posts: 26
Location: Charlotte NC

PostPosted: Tue Oct 23, 2007 6:02 am    Post subject: Download from Message Center Reply with quote

Hmm .. I seem to be having the same problem..
"When non-required fields are not filled in, the download gets really weird and data fields are randomly assigned to a header."

Complicated by an odd 2nd effect .. Randomly the last letter of the last name, regardless of length, is missing on download..

Noticed by the client while printing name tags.. Bummer..

Suggestions?

Regards..
..TEC (aka Styx)
Charlotte NC
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StyxandStones



Joined: 06 Sep 2005
Posts: 26
Location: Charlotte NC

PostPosted: Fri Nov 02, 2007 9:32 am    Post subject: Additional information Reply with quote

Just finished correcting a download, by hand, before I sent along to the client..
As I mentioned above on some lines the last letter of the last name was dropped. Well.. that was the first symptom in lines that were in error - misaligned with headings.
I have no idea about the root cause but I can see where the problem starts..

..Styx
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StyxandStones



Joined: 06 Sep 2005
Posts: 26
Location: Charlotte NC

PostPosted: Wed Oct 01, 2008 10:06 am    Post subject: That time of the year again! Reply with quote

a year has rolled by & again using the form for annual Conference registration.. and the problem persists..

Same as described above.. 80% of the time last letter of last name field dropped & remaining columns are shifted one over..

Suggestions?

..Styx
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Oct 02, 2008 7:19 am    Post subject: Re: That time of the year again! Reply with quote

StyxandStones wrote:
a year has rolled by & again using the form for annual Conference registration.. and the problem persists..

Same as described above.. 80% of the time last letter of last name field dropped & remaining columns are shifted one over..

Suggestions?

..Styx


This issue is caused when forms collect data, then the form is altered (questions added/edited/removed), and then more data is collected. Unfortunately, this isn't something we're able to correct.

Nick Ladd
myContactForm.com
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StyxandStones



Joined: 06 Sep 2005
Posts: 26
Location: Charlotte NC

PostPosted: Thu Oct 02, 2008 7:29 am    Post subject: How to proceed? Reply with quote

I'm OK with your answer.. no quibble..

As the best workaround, should I make a new form from scratch & move to the new form?

Or is there a suggested way to tweak the existing form to correct?

..Styx
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