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user email changed - need forgotten password

 
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mtnwebs



Joined: 20 Jan 2007
Posts: 2

PostPosted: Mon Mar 12, 2007 7:00 am    Post subject: user email changed - need forgotten password Reply with quote

I signed up a client whose email has changed (actually, the email is pending MX record changes). Your premium client tried accessing her account and but had forgotten her password. She requested the password, but her password was sent to a defunct email address.

I know client's original password and login - how do we go about gaining access to her account once again?

Donna Lyerly
web designer for client login name: BDRC
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Mar 13, 2007 7:40 am    Post subject: Reply Reply with quote

When the new password request is put in, the old password is erased, and a new one is generated in its place. Unfortunately, at this point there is most likely no way to access the account without having access to an email address listed under the account. What is the username for the account, and I will check and see exactly what email addresses are associated with it.

Sincerely,

Nick Ladd
myContactForm.com
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mtnwebs



Joined: 20 Jan 2007
Posts: 2

PostPosted: Thu Mar 15, 2007 12:56 pm    Post subject: Re: Reply Reply with quote

Quote:
What is the username for the account, and I will check and see exactly what email addresses are associated with it.


bdrc is username - but I don't think there is another email address associated with the account.

donna lyerly
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Fri Mar 16, 2007 7:54 am    Post subject: Reply Reply with quote

PM Sent
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