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Confirmation E-Mail Not Being Sent

 
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ricka47



Joined: 26 Oct 2006
Posts: 4

PostPosted: Sat Dec 02, 2006 3:52 am    Post subject: Confirmation E-Mail Not Being Sent Reply with quote

Hi, one of my contacts told me that he was not sent a confirmation e-mail. I have this option turned on. When I tested it, that was the case.....am I doing something wrong?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Mon Dec 04, 2006 8:09 am    Post subject: Reply Reply with quote

This FAQ is in reference to not recieve form submittals but, the contents also apply to auto responses and confirmation emails.

http://www.mycontactform.com/faq.php?fiddet=63&ptid=6&stid=8

Sincerely,

Nick Ladd
myContactForm.com
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ricka47



Joined: 26 Oct 2006
Posts: 4

PostPosted: Thu Dec 07, 2006 12:47 pm    Post subject: Reply with quote

I re-loaded the HTML and that didn't work. All the other messages are OK, it's the auto response ones that don't seem to be sent.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Mon Dec 11, 2006 8:53 am    Post subject: Reply Reply with quote

Like the FAQ says, the autoresponses ARE being sent. It is on the email user's end that the messages are being filtered.

Sincerely,

Nick Ladd
myContactForm.com
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ricka47



Joined: 26 Oct 2006
Posts: 4

PostPosted: Mon Dec 11, 2006 8:58 am    Post subject: Reply with quote

But, if I send a contact to myself, I recieve the contact info, but not the autoresponse. If it was being filtered, wouldn't I get neither?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Tue Dec 12, 2006 8:14 am    Post subject: Reply with quote

Quote:
But, if I send a contact to myself, I recieve the contact info, but not the autoresponse. If it was being filtered, wouldn't I get neither?


No, because the content of the autoresponse is slightly different than the content of the actual message.


Sincerely,

Nick Ladd
myContactForm.com
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