Back to myContactForm.com - Easy email form creation and processing for your web site
myContactForm.com - Help Forum Forum Index myContactForm.com - Help Forum
Have a question that you need answered about myContactForm.com? Post it on this message board but first search this forum and read out FAQ to ensure it has not already been answered. This is not a board to post links to your site! SPAM will be deleted!
 
   Search MessagesSearch Messages
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Form Error message

 
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Errors When Submitting Forms
View previous topic :: View next topic  
Author Message
tgoyette
Guest





PostPosted: Mon Apr 12, 2004 4:20 am    Post subject: Form Error message Reply with quote

I have one user out of over 250 that is getting the following error when attempting to pull up one of my forms

Quote:
youare not the owner of this forn you need to ensure that the 'Form Location' is specified as. You had it specified as being http://www.tandtfundraisers.org/eventform.html. To change this login to the site, click 'edit' next to the form's name and then click the 'Basic Information' link to change the form's location.

He is the only user getting this error and I have had him clear his cache to see if this helped - it didn't. He is running Norton firewall but I don't see how this could be causing the issue. He is using Internet Explorer as his browser.

I have asked him to verify that he has the most recent patches installed on his computer and to try disabling his firewall and then try the forms again.

This is happening with all of the forms and not just one.

Suggestions?
Back to top
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Mon Apr 12, 2004 11:19 am    Post subject: Norton Reply with quote

It appears that Norton firewall could be blocking the referrer address. If this case, there is nothing that can be done. The software is blocking us from knowing what address the form is coming from. We use this information for security purposes in order to ensure that your forms cannot be hijacked or sent from other web sites.

It is also possible that there could be something going on with proxy servers.

We will look further into this issue and see what we can find out.

Thanks,

Nick Ladd
myContactForm.com
Back to top
View user's profile
Melody0124
Guest





PostPosted: Sun Apr 18, 2004 8:37 pm    Post subject: Reply with quote

this is the same problem I am having.
I don't think it is Norton, because even with mine disabled, I received the same error message.
Please respond soon! Smile
Back to top
Guest






PostPosted: Sat Apr 24, 2004 8:19 am    Post subject: Reply with quote

I found a similar problem when I was first setting up the form on my client's page. I had forgotten that the actual address of the form would be on a supplementary page to his home page. I had forgotten to put the name of THAT page in. You need to go to form management and change the address/location of the form to the ACTUAL page it will reside on.
example: www.ridgetoptreasures.com is my actual website homepage. However, my counter resides on the About the Artist supplementary page. sooo.. instead of using http://www.ridgetoptreasures.com for the address of the counter form, I had to use http://www.ridgetoptreasures.com/about.htm. See what I mean? Try changing the address and see if that works. The address of the page you actually insert the code onto is the actual address you need to use.
Back to top
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Sat Apr 24, 2004 11:14 am    Post subject: I believe the problem is fixed Reply with quote

In some browsers (like Opera) and a few others there is the option to not send out the referring url. This is a security feature turned on by default in many of these browsers that would lead to the forms not being submitted. We re-programmed a bit of the code to take this into account and these problems should no longer be occuring.

If they are occuring, then most likely it is because when you created the form you did not enter the complete address of the page with the form on it...including the actual file name. For example:

http://www.whatevermydomainis.com/contact.html

Thanks,

Nick Ladd
myContactForm.com
Back to top
View user's profile
dflannery
Guest





PostPosted: Mon Apr 26, 2004 4:57 pm    Post subject: I can't get it to work! Reply with quote

Even after disabling everything, I cannot stop getting that message about changing my form location even though I have the exact same web address for where my form is located! I checked and checked and I don't know what the problem is. I have IE 6. One of my forms work and one doesn't. HELP...
Back to top
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Mon Apr 26, 2004 6:42 pm    Post subject: Answer Reply with quote

Please post the exact error message you are receiving.

It is most likely that you are not including the filename (ie index.html).

I'll look for your post.

Thanks,

Nick Ladd
myContactForm.com[/b]
Back to top
View user's profile
Tyler_Durden



Joined: 22 May 2004
Posts: 4

PostPosted: Sat May 22, 2004 12:54 pm    Post subject: Reply with quote

If it helps to know, I noticed I get this problem whenever I edit the form. But then after a few minutes it starts working again.

Rolling Eyes
Back to top
View user's profile
Tyler_Durden



Joined: 22 May 2004
Posts: 4

PostPosted: Sat May 22, 2004 8:06 pm    Post subject: Reply with quote

Actually I'm getting the error more eften now, and I haven't even edited the form.

Using IE 6.0 and I have my form source set up correctly.

It's set up as "http://www.badclan.us/email.php" which is where the form is located.

Here is the error...

"This form is not being sent from the url where it is supposed to be located. If you are the owner of this form you need to ensure that the 'Form Location' is specified as http://www.badclan.us/email.php?txtPercentage=3%25+loaded&sendingLC3=%5Bobject+Object%5D. You had it specified as being http://www.badclan.us/email.php. To change this, login to the site, click 'edit' next to the form's name, and then click the 'Basic Information' link to change the form's location. "

Any suggestions?

Sad
Back to top
View user's profile
Guest






PostPosted: Sat May 22, 2004 8:15 pm    Post subject: Reply with quote

Here is another error I'm getting, it's slighty different from the other.

"This form is not being sent from the url where it is supposed to be located. If you are the owner of this form you need to ensure that the 'Form Location' is specified as http://www.badclan.us/email.php?txtPercentage=3%25+loaded&sendingLC3=%5Bobject+Object%5D&sendingLC6=%5Bobject+Object%5D&sendingLC1=%5Bobject+Object%5D&sendingLC7=%5Bobject+Object%5D. You had it specified as being http://www.badclan.us/email.php. To change this, login to the site, click 'edit' next to the form's name, and then click the 'Basic Information' link to change the form's location."

Suggestion?

Crying or Very sad
Back to top
Tyler_Durden



Joined: 22 May 2004
Posts: 4

PostPosted: Sat May 22, 2004 8:15 pm    Post subject: Reply with quote

Above post was me.

Embarassed
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Sat May 22, 2004 10:21 pm    Post subject: Works for Me Reply with quote

Tyler,

It seems to work for me no problem when I go to http://www.badclan.us/email.php

The problems occurs when I go to the form when linked off the main page. This takes me to:

http://www.badclan.us/email.php?txtPercentage=99%25+loaded&sendingLC3=%5Bobject+Object%5D

This is the reason for the problem. You need to specify the exact URL where the form is located (including all of the variables being appended to the url).

I assure you that all of our forms will work IF they are placed on the exact url they are specified as being located at.

Either link your main page to:
http://www.badclan.us/email.php

OR:

Change the forms location from the admin panel to:

http://www.badclan.us/email.php?txtPercentage=99%25+loaded&sendingLC3=%5Bobject+Object%5D

This will solve you problem.

Nick
myContactForm.com
Back to top
View user's profile
Tyler_Durden



Joined: 22 May 2004
Posts: 4

PostPosted: Sat May 22, 2004 11:07 pm    Post subject: Reply with quote

Okay, I see what you're talking about, it's the Flash scripting that's screwing up the link.

It works when I go to the form page from one flash link, and doesn't from the other.

I see where to fix it now.

Thanks for the reply, and solution!
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Errors When Submitting Forms All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB 2.0.11 © 2001, 2002 phpBB Group