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myContactForm.com - Help Forum Forum Index
Author Message
  Topic: Attachments won't open
mycontac

Replies: 1
Views: 16

PostForum: Everything Else   Posted: Wed Feb 21, 2018 3:10 am   Subject: Reply
Good Day,

Please check using a different email client than Mac Mail. It often is buggy when opening attachments. I'd personally recommend Thunderbird.

Nick Ladd
myContactForm.com
  Topic: Error on form location
mycontac

Replies: 3
Views: 431

PostForum: Form Management   Posted: Tue Feb 06, 2018 3:45 am   Subject: Re: Form location
Why doesn't it work when I use the actual form location?

This URL is the actual location that your server is communicating to our script. You're likely using an iframe to display the form via the t ...
  Topic: I am not receiving emails for any of my forms
mycontac

Replies: 5
Views: 672

PostForum: Errors When Submitting Forms   Posted: Tue Feb 06, 2018 3:44 am   Subject: Re: Blacklist
Based on the error message, it appears that your IP has been blacklisted. I believe that you have to get your IP removed from the blacklist not me as the customer.

We only actively monitor against ...
  Topic: Error on form location
mycontac

Replies: 3
Views: 431

PostForum: Form Management   Posted: Mon Feb 05, 2018 4:03 am   Subject: Reply
Try adding https:// to the beginning of the form location setting.

Nick Ladd
myContactForm.com
  Topic: I am not receiving emails for any of my forms
mycontac

Replies: 5
Views: 672

PostForum: Errors When Submitting Forms   Posted: Mon Feb 05, 2018 4:02 am   Subject: Reply
The only change is a couple months ago we switched over to a new server with a new IP address. Nothing has changed on our end that should affect this.

Nick Ladd
myContactForm.com
  Topic: I am not receiving emails for any of my forms
mycontac

Replies: 5
Views: 672

PostForum: Errors When Submitting Forms   Posted: Wed Jan 31, 2018 7:11 am   Subject: Reply
Good Day,

I sent a test message through and see the following excerpt from our maillog:

Jan 31 09:09:10 920396-db1 postfix/smtp

It looks like your incoming mail server is blocking the message ...
  Topic: Incorrect Email Subjects
mycontac

Replies: 1
Views: 388

PostForum: Errors When Submitting Forms   Posted: Mon Jan 22, 2018 3:47 am   Subject: Reply
The subject is contained in a form field, in a similar manner to any of the other fields on the form. Bots are able to modify this value when posting.

Nick Ladd
myContactForm.com
  Topic: Multiple Form Submission
mycontac

Replies: 1
Views: 466

PostForum: Everything Else   Posted: Tue Jan 16, 2018 3:03 am   Subject: Reply
Yes, this setting can be configured under:

Form Security / Anti-SPAM > Click Protection

Nick Ladd
myContactForm.com
  Topic: incorrect login error message
mycontac

Replies: 5
Views: 2883

PostForum: Message Center   Posted: Fri Jan 05, 2018 4:43 am   Subject: incorrect login error message
This same issue seems to have reared it's head again. This morning I'm unable to log in to the message center - entering the correct login details gives the "incorrect login please try again" error me ...
  Topic: more than one form per page
mycontac

Replies: 2
Views: 487

PostForum: Form Management   Posted: Thu Jan 04, 2018 3:24 am   Subject: Reply
Good Day,

There shouldn't be an issue with multiple forms on the page, so long as you're not inadvertently nesting form code within other open form tags. If you post a link to the live site, I can ...
  Topic: Export Messages doesn't work properly
mycontac

Replies: 7
Views: 1007

PostForum: Does your post not fit anywhere?   Posted: Thu Dec 21, 2017 5:02 am   Subject: Reply
I realize there are three questions, but they are all tied to the same issue -- the data going into the database is corrupted.

Looking at the myContactForm.com code on you site, you have a series o ...
  Topic: Export Messages doesn't work properly
mycontac

Replies: 7
Views: 1007

PostForum: Does your post not fit anywhere?   Posted: Wed Dec 20, 2017 5:34 am   Subject: Reply
Good Day,

The problem is that if old data is in the database that does not represent the current form configuration, it essentially can shift and move columns around on the export.

For example, ...
  Topic: All my forms have stopped working properly!
mycontac

Replies: 5
Views: 594

PostForum: Errors When Submitting Forms   Posted: Wed Dec 20, 2017 5:17 am   Subject: All my forms have stopped working properly!
Good Day,

My apologies for the late reply.

The problems you're describing are quite odd. I'm not seeing anything on our end that would have caused this.

I tested both of the urls that you've ...
  Topic: Wizard broken
mycontac

Replies: 1
Views: 476

PostForum: Errors When Submitting Forms   Posted: Wed Dec 20, 2017 5:11 am   Subject: Reply
Please login to your accounts, and then logout. Once this is complete, start a new form and test.

Nick Ladd
myContactForm.com
  Topic: Export Messages doesn't work properly
mycontac

Replies: 7
Views: 1007

PostForum: Does your post not fit anywhere?   Posted: Mon Dec 18, 2017 3:45 am   Subject: Reply
Good Day,

If the form was created, messages were received, and then the form was tweaked, this can sometimes interfere with the question ordering.

I'd suggest either deleting out the messages fr ...
 
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