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myContactForm.com - Help Forum Forum Index
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  Topic: Contact Form Issues
mycontac

Replies: 1
Views: 236

PostForum: Everything Else   Posted: Fri Dec 07, 2018 6:32 am   Subject: Reply
This error message is not coming from myContactForm.com.

Nick Ladd
myContactForm.com
  Topic: Form Problem.
mycontac

Replies: 3
Views: 8194

PostForum: Does your post not fit anywhere?   Posted: Mon Nov 05, 2018 6:01 am   Subject: Form Problem.
Good Day,

The forum is meant as a tool for communicating with myContactForm.com help. It isn't really meant to be used as you're intending.

Nick Ladd
myContactForm.com
  Topic: CAPTCHA Image Doesn't Always Load
mycontac

Replies: 1
Views: 270

PostForum: Everything Else   Posted: Mon Nov 05, 2018 5:59 am   Subject: Reply
Hi Gordon,

Our system is designed to have only one form per page. Unfortunately, multiple forms will sometimes cause the CAPTCHA to fail. I would try placing one of the forms within a separate ifra ...
  Topic: Dropdown works on preview but not after publishing
mycontac

Replies: 1
Views: 545

PostForum: Form Management   Posted: Wed Oct 31, 2018 5:46 am   Subject: Reply
Good Day.

The code look good, but I think there is something happening with the code around the form that is causing a problem. It looks like perhaps it has something to do with one of the DIV tag ...
  Topic: exporting forms joined forms (6 in a longer excel record)
mycontac

Replies: 3
Views: 863

PostForum: Message Center   Posted: Wed Oct 17, 2018 5:36 am   Subject: Re: No form changed
The only time we have ever seen this occur is when a form is changed after the data has begun collection. This is the best answer I can give and by and large the likely cause of the problem. A change ...
  Topic: exporting forms joined forms (6 in a longer excel record)
mycontac

Replies: 3
Views: 863

PostForum: Message Center   Posted: Tue Oct 16, 2018 5:20 am   Subject: Reply
Form exports can get corrupted if the form is changed once records have started to be collected. If you need to make changes to a form, duplicate it first and update the code so that you collect recor ...
  Topic: Error on Captcha
mycontac

Replies: 4
Views: 1357

PostForum: Errors When Submitting Forms   Posted: Tue Oct 02, 2018 5:09 am   Subject: Error on Captcha
Good Day,

The code on your site is not correct or as we provided it.

There is a hidden formid field is indicated that the form ID is 431691, where-as the formid associated with the visual verifi ...
  Topic: Error on Captcha
mycontac

Replies: 4
Views: 1357

PostForum: Errors When Submitting Forms   Posted: Thu Sep 27, 2018 4:53 am   Subject: Reply
Good Day,

I'm sorry to hear that you're having issues with the CAPTCHA feature. A large majority of our users use CAPTCHA successfully on their pages, so I can assure you it works.

I'd try disa ...
  Topic: Older Records are Not Exporting
mycontac

Replies: 1
Views: 976

PostForum: Contact Management   Posted: Wed Sep 19, 2018 5:09 am   Subject: Reply
Good Day,

We store data for two years. This is outlined in the services agreement.

Are you able to read the messages that are missing? For very large numbers of messages, it may time out dependi ...
  Topic: Wrong URL message after changing hosting company
mycontac

Replies: 2
Views: 686

PostForum: Errors When Submitting Forms   Posted: Tue Aug 28, 2018 4:52 am   Subject: Reply
Good Day,

If you're getting a form location error, I suggest you copy and paste the URL from the error message directly into the setting under Edit > Basic Form Information > Form Location. Y ...
  Topic: Not receiving the forms via email
mycontac

Replies: 1
Views: 730

PostForum: Errors When Submitting Forms   Posted: Fri Aug 17, 2018 5:11 am   Subject: Reply
This is almost certainly a spam filtering issue on the incoming mail side. Please read the following:

https://www.mycontactform.com/emailfiltering.php

Nick Ladd
myContactForm.com
  Topic: incorrect login error message
mycontac

Replies: 9
Views: 6753

PostForum: Message Center   Posted: Tue Aug 14, 2018 5:44 am   Subject: Reply
Still having the login issue this morning.

We are working to resolve this issue. It should be corrected today.

Nick Ladd
myContactForm.com

Please reset your password here:

https://www.myc ...
  Topic: incorrect login error message
mycontac

Replies: 9
Views: 6753

PostForum: Message Center   Posted: Tue Aug 14, 2018 4:46 am   Subject: incorrect login error message
Still having the login issue this morning.

We are working to resolve this issue. It should be corrected today.

Nick Ladd
myContactForm.com
  Topic: Only half a border round my form (Firefox)
mycontac

Replies: 4
Views: 15548

PostForum: Form Management   Posted: Thu Aug 09, 2018 5:16 am   Subject: Reply
I have a similar problem except that no border at all is showing and I did put one in when I created the form....

This is likely an issue with the CSS / HTML surrounding the form in your page templ ...
  Topic: Can I make columns in my form?
mycontac

Replies: 3
Views: 4843

PostForum: Form Management   Posted: Thu Aug 09, 2018 5:14 am   Subject: Re: column
How do I make my text go across the page rather than in a single column? I want to add a disclaimer without a check box but it's putting it a long column on the left rather than across the page.

Yo ...
 
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